Frequently Asked Questions
Account Setup
I did not receive a registration email. What should I do?
If you did not receive a welcome email containing a registration link in your inbox, first double-check that it did not go to a spam or junk folder.
If the email cannot be located, contact your Client Relationship Manager or [email protected] to receive a new registration link.
Can I change my username and/or password?
Yes. Your username and/or password can be changed during registration and afterward in your user profile.
Two-Factor Authentication
What is two-factor authentication?
Two-factor authentication, also known as 2FA, is a security measure that requires users to provide two pieces of information from two different sources in order
to be granted access into a system, such as providing your password and then inputting a one-time code sent via SMS/text.
ARCHER utilizes this technology as part of our commitment to protect client information.
What does ‘Trust this Device’ mean?
When prompted on your screen to enter the one-time authentication code sent to your mobile device, you will have the option to “Trust this Device”.
Checking this box means you don’t have to enter a one-time code every time you log in from that device. ARCHER Connect will prompt you to complete
two-factor authentication every 14 days on a trusted device.
Why am I being asked to complete two-factor authentication from a trusted device?
Reasons ARCHER Connect may be prompting you to complete two-factor authentication from a trusted device include:
- Your password was reset.
- Your username was recovered.
- Your cache and cookies were cleared on your internet browser.
- The trusted device was removed from your user settings in ARCHER Connect.
I set up two-factor authentication with the wrong phone number. What should I do?
Contact your Client Relationship Manager, or [email protected].
I requested a one-time code and have not received it. What should I do?
If you did not receive a one-time code on your mobile device, click the “Resend Code” option on the authentication page and a new code will be sent.
Always use the most recent code sent to your device.
Account Recovery
How do I reset my password?
Click the “Forgot Password?” link on the ARCHER login page.
An email will be sent to your registered email address that will walk you through the process to reset your password.
How do I recover my username?
Click the “Forgot Username?” link on the ARCHER login page.
An email will be sent to your registered email address that will walk you through the process to recover your username.
How do I unlock my account?
For your security, ARCHER locks an account when there have been too many failed attempts to login.
If your account is locked, contact your Client Relationship Manager, or [email protected].